Privacy Policy & Data Protection

HARIVON ENTERPRISES PRIVATE LIMITED ("Achichiz", "we", "our", or "us") is committed to protecting your personal privacy. This Privacy Policy details how we collect, use, disclose, and protect your personal information in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

We collect information necessary to fulfill orders, process transactions, and provide an intuitive shopping journey:

• Contact Details: Name, email address, phone number, delivery address, and billing address.
• Account Data: Login credentials, profile preferences, saved addresses, and wishlist items.
• Transaction Data: Purchase history, payment status, and order totals. Note that payment credentials (credit/debit card numbers) are securely encrypted and processed by RBI-licensed gateways like Razorpay; we never store your payment card numbers or CVVs on our servers.
• Device & Usage Data: IP address, browser type, operating system, and browsing activity collected via cookies and log files.
• Corporate Gifting Details: Company name, GSTIN, brand identity assets, and delivery rosters for corporate hampers.

How We Use Your Data

• Processing, fulfilling, and dispatching your orders.
• Sending automated order confirmations, shipping updates, and tracking alerts via SMS, email, and WhatsApp.
• Assisting with customer support, returns, exchanges, and feedback.
• Preventing unauthorized transactions, fraud, and system abuse.
• Sending curated newsletter updates and seasonal festive collection alerts when you have opted in.

Data Sharing & Third Parties

We strictly DO NOT sell, rent, or monetize your personal data. We only share essential data with trusted service providers who adhere to strict data security standards:

• Courier and fulfillment partners (Blue Dart, Delhivery, DTDC) to deliver packages to your doorstep.
• Payment service providers (Razorpay) to securely process card, net banking, and UPI payments.
• Cloud infrastructure and communications providers (AWS, Firebase) for reliable hosting and transactional messages.

Your Privacy Rights

You have the right to access, review, modify, or request the deletion of your personal data stored with us. You can also opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or contacting us directly.

Grievance Officer & Support

For any inquiries, data deletion requests, or grievances regarding our privacy practices, please contact our Grievance Officer at HARIVON ENTERPRISES PRIVATE LIMITED, B-002, I.M.T Estate-II, Wing-B, Aliganj, New Hyderabad, Lucknow – 226007, Uttar Pradesh. Email: connect@achiachi.in / achichizofficial@gmail.com.